Missed call cost calculator
What unanswered calls cost your hotel each month
Enter your hotel’s numbers. Your results update as you type, comparing the bookings you lose to unanswered calls with the monthly cost of Hotel QA answering them.
How the numbers add up
| Item | Monthly | Yearly |
|---|
When your phones are covered
12 AM6 AM12 PM6 PM12 AM
Hotel QA answers
2 a.m. booking call
Hotel QA answers every call, around the clock.
Or use us as your backup. Your front desk can keep answering first. Any call your staff doesn’t pick up within a set number of rings (3 is recommended) rolls over to a Hotel QA agent automatically, so no guest hits voicemail.
On call each month730 hrs24 hours × 30.4 days
Hotel QA per covered hour$1.22estimated monthly cost ÷ hours covered
Separate savings · not in the monthly total above
Compared with staffing the desk yourself
This is separate from the $1,310 you come out ahead each month. That number compares Hotel QA with letting calls go unanswered. This one compares Hotel QA with paying an employee to cover the same hours.
$per hour
Wage plus payroll taxes and benefits for a front-desk employee covering the same hours.
Staffing it yourself$14,592730 hrs × $20 per hour
Hotel QA, same hours$890estimated all-in monthly cost
Payroll you avoid$13,702each month · $164,424 a year
Covering the same hours with your own staff would cost $13,702 more each month.
Beyond the numbers
You get to sleep
No more answering guest calls at 2 a.m. We handle reservations, questions and lockouts, and only wake you for a real emergency.
Every caller reaches a person
A live agent picks up instead of voicemail, so the guest books with you tonight and doesn’t move on to the next hotel on their list.
You stay in charge
You decide which hours we cover and what counts as an emergency. Every call is logged, so you can see what happened overnight.
Guest messages included
Your monthly fee also covers replying to guest messages on approved guest messaging services, so texts and chats get answered alongside your calls.
Prepared for Your Hotel by Hotel QA
Estimates based on the figures entered above. Booked revenue from our agents is not counted as a gain.
Services
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Live answering for independent hotels, 24/7. Our team handles your calls, reservations and guest messages, trained on your property and your PMS.