Matt Berry
President and CEO
Sets Hotel QA’s direction and works directly with hotel owners on how live answering, reservations and guest messaging fit their property.
Leadership
The people behind every answered call
Hotel QA answers calls and guest messages for independent hotels around the clock. These are the leaders responsible for how your guests are treated, from the first ring to the confirmed booking.
John Aby
Director of Operations
Runs the day-to-day contact center operation: staffing, scheduling and the standards every call is held to.
Gerson Loarte
Operations Manager
Leads the agent team on every shift, from training and call reviews to making sure each property’s procedures are followed.
Miguel Angel Huaman
Growth and Customer Success Manager
Gets new hotels up and running and stays their main point of contact, so coverage keeps fitting as the property grows.
Our mission
Give independent hotels the guest experience the big chains spend millions on.
Chain hotels have central reservations, round-the-clock staff and budgets most independent owners will never see. Hotel QA closes that gap. Our agents answer your calls and guest messages as part of your team, so you protect your bottom line without letting guest satisfaction slip.
Independent hotels across the United States and Canada trust us with their guests, and we’ve now begun serving our first properties in Europe.
- United States
- Canada
- Europe New
Talk with our team
Tell us how your front desk runs today and we’ll show you what live coverage would look like for your property.
Services
Solutions
Connect
Live answering for independent hotels, 24/7. Our team handles your calls, reservations and guest messages, trained on your property and your PMS.