Zoom Mystery Shops

Zoom Mystery Shops

Since 2020, doing business has completely changed. Before the pandemic, sales were usually done face to face. Nowadays, more and more people are working from home. Today more meetings are done by zoom than face to face. While there are many benefits and drawbacks to this, it is important for salespeople to be able to sell virtually.  We offer our Zoom Meeting Shops to help ensure your salesforce is selling effectively on zoom, Google Meet, or any other virtual platform. 

At Hotel QA, we offer a service that does quality assurance on your zoom sales calls. We measure the process from A to Z, starting with scheduling an appointment. With many sales associates working from home, it can be hard to constantly monitor how they are doing. Hotel QA can help! We start out by measuring things before the sales call, such as:  

• How long did it take to respond to the sales inquiry?  
• Did the response add to my desire to learn more information? 
• Was it easy to sign into the meeting? Was there any confusion? 

What do we look for in the Mystery Shops? 

• Were they on time?  
• Did they sell the product effectively?  
• Did they answer all of the questions that we had? 
• Were they friendly? 
• How was the atmosphere? Was It professional? Was there any background noise?  

We tailor our surveys to your specifications. Before we do any shop calls, we have a zoom meeting of our own to learn exactly what you are looking for. We will create a tailored plan to assess what is important for your business.  

Why should my company do a Zoom mystery shop? 

• It lets your salespeople know that you are always watching, even if they are working from home.  
• It can be used as a teaching tool for future salespeople.  
• It is fully customizable. We can ask any questions or create any scenario that you want. 
• It motivates employees to always perform their best.  
• You can use us to test employees BEFORE you hire them. If they can pass our test, they will be ready to hire.  

How do I get the Results?

The results will be emailed to you within 48 hours of our zoom mystery shops. We also have a dedicated portal where you can view the video as well as the sales score. It will break down what the salesperson did well as well as where they can improve.  

Why choose Hotel QA?  

Hotel QA has a staff full of hospitality and sales experts. Although we specialize in hotels, we offer our services in a variety of industries. We take pride in performing unbiased evaluations that can help a company perfect its virtual sales. We will never use the same employee for one of our zoom mystery shops for the same company. In addition, we offer some of the most competitive rates in the industry. 

I want to learn more; what do I do next? 

You can schedule an appointment with Hotel QA by clicking the link. We offer a free consultation. We work with salespeople in a variety of industries. The times are changing, don’t let the quality of your sales team slip. We are here to help! We look forward to hearing from you!